What we do

Our company is focused on different areas. We are guided by the equity principle. But equity approach is not only right in principle. It is right in practice.


This means, in practice, doing a better job of mapping the areas of greatest need – looking beyond averages and disaggregating the data so as better to target the hardest to reach. It means developing better monitoring and evaluation of results, to see what is working and where further resources should be focused.


The Research Centre is our main research arm. It was founded in 1998 to improve international understanding. It strengthens company’s research capacity and amplifies its voice as an advocate for customers’ rights worldwide, identifying and examining current and future areas of our work and informing our advocacy and policy.